Victron Trouble Shooting Guide
Victron’s support model is that support is provided by the retailer that sold you the product. Accordingly, Sunergy is pleased to support Victron products purchased from Sunergy. If you didn’t purchase it from Sunergy, please contact the retailer you purchased the product from.
Notwithstanding, please follow the steps in the Victron Trouble Shooting Guide which can be found here.
At Sunergy Solar, we’re proud to be your trusted local experts, dedicated to providing Bendigo with reliable, high-quality energy solutions.
EXCELLENTTrustindex verifies that the original source of the review is Google. I’d like to give a big shout out to Tony from SUNERGY. I was having major issues with my Selectronic system after swapping out Gel for Lithium which I had purchased myself. I spoke to many companies who could not work out the issue and subsequently gave up. But Tony to his credit worked on it and got the problem solved. I am pleased to say tonight we have our power back and cannot thank SUNERGY enough. Cheers Lee McGrowTrustindex verifies that the original source of the review is Google. We have utilised Sunergy for a number of projects over the years and the reasoning for this was recently justified. It was necessary to complete a firmware update of our ev charger, unfortunately this didn't go to plan for unknown reasons and the charger no longer operated as it previously had. After a brief stop at Sunergy to explain the situation, the attention and effort to resolve the situation was exceptional...to the point that we had a technician attend our house on a Sunday to replace a part, update the firmware and get us back up and running. Thanks to Luke, Rodda and Sunergy....fantastic service providers in Bendigo and surrounds.Trustindex verifies that the original source of the review is Google. Sunenergy were extremely supportive through all aspects of planning, rebate requests and installation. Installation staff were polite and very capable with good communication. Would have no hesitation in recommending Sunenergy as a firm to work with. We can now look forward to having our new solar panels, battery and heat bank provide for our all electric home needs.Trustindex verifies that the original source of the review is Google. We were recommended to Sunergy by K Stork our previous go to for all our solar needs. We are off grid and due to my husbands lose of eyesight wanted our new generator that we purchased for this to be a demand start. Meaning I don’t have to go and start generator making things easier on me. They gave me ok to do the job and arrived to quote promptly. We accepted quote I dug the trench they suggested to save us money. Electrician arrived when he said very courteous but that’s when it fell in a heap. Generator didn’t start like it was suppose to rang to get someone fix it and find out why. Got spoken to by the owner in a very unprofessional way. Treating me like I would not expect to be treated by anyone little alone someone who I had paid to do a service for me. He got electrician to ring not come out and he tried to help but nothing was resolved over about 5 or more calls and numerous photos sent by me. I decided to cut my loses as no one was coming to fix up what they did. We live in Snake Valley in future if you don’t intend to do follow up don’t take jobs out of your area. I would never recommend this company to my friends not just because of the work but the reception I recieved from such an ignorant man on the phone. Good News 😊👏👏 I am very pleased to say that the company has changed hands and the Electrician i previously included in this review has taken over. He rang and asked how he could help us and arranged to come put in an upgraded system which is easy to understand and control and deducted the amt we paid in the first place from the cost of the new system. It’s amazing when someone is courteous and wants to make sure you are happy with their service how much nicer the experience is and I am so glad that Luke is all that. I feel confident now to recommend Sunergy in Bendigo to anyone looking for a stand alone solar system with good follow up and back up service. Thanks Luke and good Luck in your new venture.Trustindex verifies that the original source of the review is Google. These people are experts operating at the cutting edge of off grid and EV charging technology. If there's a problem, they stick with it to find the solutionTrustindex verifies that the original source of the review is Google. Very professionalTrustindex verifies that the original source of the review is Google. It’s been a pleasure to deal with Simon & Sharon. Everything has gone smoothly from quote to install.Trustindex verifies that the original source of the review is Google. Excellent customer service and technical advice. I definitely plan to use Sunergy Solar again.Trustindex verifies that the original source of the review is Google. Great customer service, quality workmanship