Security Policy

At Sunergy Solar, we take your security seriously. Whether you’re purchasing products through our online store or engaging with our services, we are committed to ensuring your personal and payment details are safe, secure, and protected at all times.

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

We do not store credit card information, we securely submit credit card information to our bank for processing.

Secure Payment Processing

Our website uses industry-standard SSL (Secure Socket Layer) encryption technology to protect your sensitive information during transactions. This means that all personal and credit card details entered on our site are encrypted and securely transmitted to ensure your information cannot be intercepted by unauthorised parties.

We process payments using trusted and secure third-party payment gateways, including [insert payment gateway, e.g., Stripe, PayPal, Square, etc.], which comply with PCI DSS (Payment Card Industry Data Security Standard) to provide the highest level of protection for your credit card data.

Data Protection

We collect and store only the information necessary to process your orders and provide a seamless experience. Your personal details, such as name, contact information, and shipping address, are stored securely and never shared or sold to third parties.

Sunergy Solar adheres to strict privacy and security protocols to safeguard your information, ensuring compliance with Australian privacy laws and regulations.

Fraud Protection

To protect against fraudulent transactions, we may verify payment details with your bank or payment provider before fulfilling orders. In cases where we detect suspicious activity, our team will contact you directly for confirmation.

Your Responsibility

For added security, we recommend that you:

  • Use strong, unique passwords for your accounts.
  • Keep your login credentials private.
  • Ensure you’re accessing our website via a trusted, secure internet connection.

If you suspect any unauthorised use of your account or notice unusual activity, please contact us immediately at 03 5443 3664.

Updates to Our Security Policy

We continuously review and improve our security measures to keep pace with evolving technology and cyber threats. Any updates to this policy will be posted on this page to ensure transparency.

At Sunergy Solar, your trust is important to us. You can shop and pay with confidence, knowing your security is our priority.