Refund and Exchange Policy

Sunergy Solar is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website. By accessing and using this site, you agree to the terms outlined in this privacy policy.

We may update this policy occasionally, so please check this page periodically to ensure you are happy with any changes.

What Information We Collect

We may collect the following information:

  • Your name.
  • Contact details including email address and phone number.
  • Demographic information such as postcode, preferences, and interests.
  • Other information relevant to surveys, offers, or customer interactions.

How We Use the Information

We require this information to understand your needs and provide better service, including:

  • Internal record-keeping.
  • Improving our products, services, and customer experience.
  • Sending promotional emails about new products, special offers, or other information we think you may find valuable.
  • Contacting you for market research purposes via email, phone, or mail.
  • Customising the website based on your interests.

Security

We are committed to ensuring your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information collected online.

How We Use Cookies

Cookies are small files placed on your computer’s hard drive that allow websites to tailor their operations to your preferences and needs.

  • Traffic Log Cookies: These help us analyse web traffic and improve our website. Data is used solely for statistical purposes and removed after analysis.
  • Benefits: Cookies help us provide a better user experience by identifying the pages you find most useful.
  • Control: You can accept or decline cookies. Most web browsers accept cookies automatically, but you can modify your browser settings to decline cookies. This may limit some functionality of our website.

Links to Other Websites

Our website may contain links to third-party websites. Once you leave our site, we have no control over the content or privacy practices of those websites. Therefore, we are not responsible for the protection of any information you provide while visiting those sites. Please review their privacy policies for clarity.

Controlling Your Personal Information

You can restrict the use of your personal information in the following ways:

  • When filling out forms on the website, select options to indicate that your data should not be used for direct marketing purposes.
  • If you previously agreed to us using your information for direct marketing, you can change your preference at any time by contacting us via email or in writing.

We will not sell, lease, or distribute your personal information to third parties unless required by law. However, with your consent, we may send you promotional content about trusted third-party products or services.

If you believe any personal information we hold is incorrect or incomplete, please contact us promptly, and we will correct it.